WARRANTY, RETURNS AND OTHER INFORMATION:
WARRANTY
With MyGraded, you automatically receive 6 months free warranty (domestic use only) on all our products.
Our warranty covers repair, exchange for equivalent product (if we don’t have the exact one in stock*) or collection and full refund (if we are not able to repair or find you a suitable replacement).
* All our items are ‘uniquely graded’. As such, they are listed individually with a unique condition description and include photos specific to that particular item. It may not always be possible to replace the exact make & model with the same degree of cosmetic imperfections. Our stock policy is ‘when its gone, its gone’ which is the very nature of graded or refurbished stock; We will however offer you an “as good as” replacement.
Manufacturers’ warranty applies to certain brand new appliances purchased through our store dependent on the brand and supplier – please ask if uncertain. We will continue to make further efforts to make this as clear as possible to you as a customer.
If your product develops a fault, please call us or email us in the first instance on 07719 448801 or help@mygraded.co.uk so we can arrange a consultation with a qualified engineer.
Things to note:
Our 6 month warranty (domestic use only) begins from the delivery date of your initial order item.
Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Exceptions
- Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage)
- Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy
- Consumables such as batteries, ink cartridges, storage media, rear projection television bulbs, fuses, light bulbs etc.
- If the product has been used commercially or for business purposes
- Cosmetic damage such as cabinet trim, scratches, dents, corrosion or colour where the function of the product is unaffected
- Unblocking drainage channels in refrigeration equipment
- Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
- Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer’s instructions and/or installation guidelines
- Deliberate damage or neglect of the insured product
CANCELLATION POLICY
If you choose to cancel your order up to any point before the item is despatched this is not a problem at all. The order will be cancelled and refunded straightaway.
If, however, you cancel your order after it has already been collected by the Transport Company, then there is a cost involved with the return of that item to our premises. We will ask the transport company to return the item to us and as soon as we receive it back on site then we will credit your order, but we will have to deduct £50 (£75 for American Fridge Freezers and Range Cookers) transport cost from your refund, plus the initial delivery charge for the item in question.
RETURNS POLICY
CHANGED YOUR MIND?
If you have changed your mind within 30 days of receipt and no longer wish to have the item, then we will accept the return as long as the item is still in good condition, unused and adequately packaged to withstand the return journey. For simplicity we are happy to arrange the return journey with our regular transport company. We will refund the item as we receive it back on site in good condition but we will have to deduct the £50 (£75 for American Fridge Freezers and Range Cookers) transport cost from your refund, plus the initial delivery charge from the item in question.
FAULTY PRODUCTS
If your appliance appears to be faulty please follow the troubleshooting information in the Manufacturers instruction book before contacting us.
We need to be informed (via e-mail or phone) within 7 days of delivery of the faulty appliance. We can then arrange a replacement either if we have one in stock or chose one from our website (may incur a charge/refund if appliance is higher/lower in value) – we will inform you the time frame for this.
After 7 days if the appliance is not functioning correctly we reserve the right for an engineer from the manufacturer to inspect the appliance and repair as necessary. You are entitled to refuse any repair within the first 30 days of owning the appliance but it has to be proved the appliance was faulty via an engineer’s report. The engineer must either declare the appliance not fit for purpose or faulty on the report, in which case we can arrange an uplift and either arrange an exchange or refund. Manufacturers may charge for any faults caused by incorrect installations.
Please note that if you collected the item, you must return the item to the same place as where you purchased it from to receive the repair/replacement service. If you require us to collect the product, you may be asked to pay an additional collection charge.
PRODUCT DAMAGES
You should inspect products upon delivery immediately and refuse delivery if there is any visible damage that was not shown. If the item is a parcel delivery, it is your responsibility to inspect the appliances before signing. Please remember that when you sign for items you are signing to say you have received them in good condition and in doing so you have waived the right to return them as damaged. All returned items must not be installed or used in any way and must be in their original packing.
You waive your right to a replacement or refund if any damages are reported after delivery as it is difficult to prove who was responsible for the damage after this period.
If you choose to send the appliances back to our warehouse with another delivery company, we cannot accept responsibility for loss or damage in transit.
REFUNDS
If your return item results in a refund, then your refund will be completed once and only when the appliance arrives at our depot and is verified by a member of our quality team. Refunds take between 2-3 working days to complete
OTHER INFORMATION
WEEE COLLECTION & DISPOSAL OF YOUR OLD APPLIANCE
If you would like us to collect and dispose of your old appliance, then please let us know by adding this service in your shopping cart pre checkout. We can co-ordinate this with the delivery of your new appliance for just £10.00.
Please ensure that the item that requires disposal is unplugged, uninstalled and empty ready for the drivers to collect.
INSTALLATION
If opting in for our Installation service, please ensure that you have a standardised connection into your home as we cannot carry out work which is irregular or requires further modification. No refunds will be given due to this error.
PRIVACY POLICY
MyGraded trading as Global Graded Group Ltd. are committed to protecting and respecting your privacy.
This privacy policy (together with our terms of service and any other documents referred to on it) describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mygraded.co.uk (the “Site”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
When you are using the Site, MyGraded is the data controller.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you subscribe to our mailing list or make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (this is captured in a secure off-site payment gateway provided by PayPal), email address, and phone number. This information is required for us to perform our contractual obligations with you. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil contractual obligations related to the fulfilment of any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
-Communicate with you;
-Screen our orders for potential risk or fraud; and
We use the Device Information that we collect for legitimate interests, included but not limited to, screening for potential risk and fraud (i.e., your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We sometimes share your details within the group and with trusted third parties, for example, delivery couriers to deliver goods to your home and online marketing platforms to send out newsletters. When we do share information with third parties, only specific and limited information they need to perform their service is provided and we work closely with them to ensure that your privacy is respected and protected at all times.
We will not share your information with third parties for their own marketing purposes.
We use Google Analytics and related services to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can globally opt out of targeted advertising by going on the sites that provide them:
COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or, under certain circumstances, be deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate interests.
DATA RETENTION
When Personal Information has been collected via the Site, we will maintain your Personal Information for our records in line with our data retention policy, or longer if required.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We advise that you check this page regularly for updates.
CONTACTING THE REGULATOR
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@mygraded.co.uk or by mail using the details provided below:
MyGraded, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Global Graded Group Ltd.
Company Number: 14016050